Shipping Policy

🚚 Shipping Policy – Reliable. Fast. No Surprises.

We know the feeling — ordering something exciting, only to wonder when (or if) it’ll arrive.
That’s not how we do things at LUMACOOL™.

đź•’ Processing Time

Every order is processed within 24 hours (excluding Sundays and holidays).
Because when you buy comfort, you shouldn’t have to wait for it.

🌍 Shipping Locations

We currently ship to the USA, UK, Canada, Australia, and select international countries.
If your country isn’t listed at checkout, reach out — we may still be able to deliver.

🚀 Delivery Timeframes

  • USA & UK: 5–8 business days

  • Canada & Australia: 7–12 business days

  • International: 10–15 business days (may vary by customs)

Most of our customers receive their orders earlier than expected.
Why? Because we don’t make promises we can’t keep.

📦 Order Tracking

Every order includes real-time tracking.
You’ll never have to guess where your product is — you’ll know.

âť— Delays (Rare, But Real)

If there’s ever a delay due to weather, customs, or courier strikes, we’ll notify you instantly.
No silence. No excuses. We believe respect starts with honesty.

đź’¬ Need Help?

Our support team responds within 12–24 hours, guaranteed.
You're not just buying a product — you're joining a brand that puts your experience first.

✨ Final Note

Once you place your order, your item is reserved — it’s not pulled from generic inventory.
That means your comfort is already on its way — and someone else’s just missed their chance.

You deserve a smooth, worry-free experience.
That’s why at LUMACOOL™, shipping isn’t a process — it’s a promise.